Office Update

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. 

 

After going out in public, I can confidently tell you that our infection control procedures go above and beyond other industries. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. 

 

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example: 

  • Limited Appointment Scheduling - We will be limiting the number of patients in the office in order to adhere to social distancing guidelines. That might mean that you’re offered fewer options for scheduling your appointment. Since we are operating at a limited capacity and have many patients who need to resume care, please give us 24 hours advance notice if you need to reschedule, in consideration of the other patients.
  • Senior Hours - The first appointment of each day will be reserved for seniors and high-risk patients in order to further limit coronavirus exposure
  • Pre-Screening Questionnaire - Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
  • Temperature Screening - Temperatures will be taken upon entering the clinic of all patients and staff. If you are taking a fever-reducing medication, such as ibuprofen or acetaminophen please discontinue the medication 1-2 days before your appointment for an accurate reading or reschedule your appointment once the medication is clear from your system
  • Face Coverings - We are requesting that everyone entering our office, wear some type of facial covering such as a mask, scarf, bandana, handkerchief. Our team will be wearing masks at all times while in the office to reduce the chance of our own interpersonal transmission.
  • Sanitize Hands - We have hand sanitizer that we will ask you to use when you enter the office, as well as when re-entering the reception area at the end of your appointment

We will be limiting the number of people within our office at one time. Because of that, we will be implementing several policies to maintain social distancing.

  • Please stay in your car and call us to let us know that you have arrived. We will then text or call you to let you know when we are ready for you to come inside.
  • We will ask patients NOT to bring any companions with them into the office. If a companion is required, we will need their whole name and they will be screened upon entering the office as well. At most, only one companion is allowed per patient.
  • Furniture in the reception area has been set 6 feet apart. 

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 281-516-8575 or schedule online. Thank you for being our patient. We value your trust and look forward to welcoming back our patients, neighbors and friends.

 

Sincerely,

Tom Nguyen, DDS

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